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Upgrading Your Pricing Plan

Voluum supports subscription-based payments. The billing cycle begins when you subscribe and is renewed automatically on a monthly or yearly basis. The base fee is charged for every billing cycle upfront. Apart from the base fee, overage charges (charges for tracked events that surpass your pricing plan's limit) may apply. They are charged on a monthly basis only, even for annual plans.

Benefits of Upgrading

If you track traffic in higher volumes and keep getting charged for overage events, you might consider upgrading your pricing plan to a higher one. The benefits of higher plans include:

  • More events without overage charges
  • The charge for an overage event is lower
  • Additional features that might be not available on a lower pricing plan
  • More custom domains to set up

You can learn more about the pricing plans' details by going to the page. 

Voluum Note: The upgrade can be only performed by an Account Owner.

A Billing Cycle

You can upgrade your plan at any time to a higher one. The upgrade happens immediately, meaning that your current billing cycle will end, and the new billing cycle will begin. From now on, the billing cycle renewal will happen every month on the day of the upgrade.

Upgrade Your Subscription

In order to upgrade, perform the following steps:

  1. In Voluum, go to Settings.
  2. Go to the Billing & Subscription tab. Here you can find information about the number of billed events, overage events, overage cost (charge) and other. To learn more about different event types read the What is an Event in Voluum article.

    A view just before clicking the Change plan button.

  3. Click the Change plan button and select the new plan.
  4. Check your order summary and click the Save button.
  5. An invoice will be sent to your email account.
An Invoice

Immediately upon upgrade, the invoice for the new pricing plan will be issued. You will have 7 days to pay for that invoice. The money for the remaining part of your previous pricing plan will be used for your new pricing plan. The total sum on this invoice will consist of the following parts:

Base fee  + Overage charges - Refund = Final payment on the invoice


  • Base fee is the fee for the new pricing plan.
  • Overage charges (if applicable) are charges for overage events from your previous pricing plan priced according to a pricing plan in which they occurred. For example, if you had the Discover pricing plan with the limit of 1,000,000 events, but there were 1,050,000 events recorded in Voluum, you need to pay for those additional 50,000 events according to an overage price of the Discover pricing plan.
  • Refund is the amount of money for your remaining part of a pricing plan that will be deducted from your payment for the new plan. The refund is calculated by using the following formula:

    Hours left from your previous pricing plan / Total number of hours in your previous pricing plan * Base fee for previous pricing plan = Refund

    For example, if you had 240 hours left from your Profit pricing plan and the pricing plan had 672 hours in total, the refund would be 53.21$ from the 149$ Profit pricing plan's base fee.

    240 / 672 * 149$ = 53.21$

Example of calculating an invoice :

  • Your billing cycle: 2019-08-24 to 2019-09-24
  • Your current plan: Profit 149$
  • Upgrade to: Scale 299$
  • Upgrade date: 2019-08-09
  • Remaining hours of your current (Profit) pricing plan: 384
  • Total number of hours of your current (Profit) pricing plan: 672
  • Number of overage events (that surpass your pricing plan's limit) from 2019-08-24 to 2019-09-09: 14,543,123
  • Overage price for your current (Profit) plan: 0.06$ for 1000 events
  • Overage charges for your current (Profit) pricing plan: 872.59$

To calculate the invoice, use the below formula:

Base fee for your new (Scale) pricing plan + Overage charges for your current (Profit) plan - Refund for you current (Profit) pricing plan  = Final charge on the invoice issued on the 2019-09-09


  • Base fee for your new (Scale) pricing plan: 299$
  • Overage charges for your current (Profit) plan from 2019-08-24 to 2019-09-09: 872.59$
  • Refund: Remaining hours for your current (Profit) pricing plan (384 hours) / Total number of hours in your current (Profit) pricing plan (672 hours) * Base fee for your current (Profit) pricing plan (149$) = 85.14$

299$ + 872.59$ - 85.14$ =  1,236.45$

Frequently Asked Questions:

Have more questions? You might find the answers below:

I usually get invoices on the 24th of each month. I have upgraded my pricing plan on the 14th of January. Does that mean that I will not get any invoice on the 24th of January?

Yes. Upon upgrade, your billing cycle's beginning and end date change. The start date is the day of upgrading and the end date is after one month. So you got the invoice on the 14th of January and the next invoice will be issued on the 14th of February.

Do I have to wait until the end of my current billing cycle to perform the upgrade in order not to lose money for the remaining part of my current pricing plan?

No, you can perform the upgrade at any point of your billing cycle. Your current billing cycle will end, and the new one will begin. The money for the remaining part of your previous pricing plan will be calculated and used to pay for a part of the base charge of your new pricing plan.

How can I downgrade my pricing plan?

To find out how to downgrade your pricing plan, go to the  Downgrading Your Pricing Plan article.

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