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Voluum Payment Flow and Payment Methods

When you sign in to Voluum for the first time, you will be prompted to select a pricing plan and then, fill out a payment form. You will be also asked to provide your payment details and confirm all the provided data. There are four easy-to-go-through steps to optimize the payment process as much as possible and make it the most comfortable and safe for you.

  1. PRICING PLAN tab: In the first step you need to make a decision which Voluum plan you want to choose. Voluum offers you individual and business pricing plans that operate on monthly billing cycles. There are also custom plans available if you want to run campaigns with large numbers of events, use advanced features, or benefit from discounts with annual or 2-year plans. Go to web page to view discounts available for longer plans. 
  2. INVOICE tab: In this tab you need to provide details that will be used to generate a monthly invoice for you. If you provide your payment as a natural person, you should provide the data in the Private subtab. If you run a business and need to get the invoice with a listed company name, you should go to the Business tab. You should also fill out the form in the Business tab, if you need to list your SSN / TAX / VAT ID on your invoice.

    Voluum Note: Note that all information provided in the INVOICE tab will be used to generate an invoice for you, thus you should provide accurate data.

    1. Private subtab: Provide your personal data in the form, if you want to provide a payment as a natural person. In other words, if you only need to have a confirmation of your payment but do not use the confirmation for example, for tax purposes, you should provide the data in the Private subtab.
    2. Business subtab: If you run a business or provide your payment as a legal person where you need to get displayed the company name or tax ID on the invoice, you need to enter the data in this tab. If you fill out the form and do not have a tax ID then, you just need to leave the SSN / TAX / VAT ID field empty. You will still be able to use Voluum but we will have to add an additional tax fee to the basic fee for the subscription.

      Voluum Note: VAT ID is a value added tax identification number. It i is an identifier used in many countries, including the countries of the European Union (EU), for value added tax purposes. In the EU, a VAT identification number can be verified online at the EU's official VAT Information Exchange System (VIES) website: . According to the EU VAT law, we are obliged to charge the VAT from EU based customers, that are not registered VAT taxpayers, and, therefore, have not provided valid EU TAX ID during the registration process. VAT rate applied is the standard VAT rate for buyers' country.

  3. PAYMENT INFORMATION tab: This is a typical payment form where you need to provide your payment details. We accept the following cards:

    • Credit cards: 

      • Visa
      • Master Card
      • American Express
      • Diners Club
      • Discover Card
      • Japan Credit Bureau
    • Debit card

      • Maestro
    • You can also pay with PayPal.

    Voluum Note: Note that payments will be renewed automatically on a monthly basis unless you downgrade your Voluum account or unsubscribe.

  4. CONFIRMATION tab: The last step is to confirm all the data you have provided and accept the transfer payment. After that, you'll be able to set up and start tracking the campaigns in Voluum.
Frequently Asked Questions:

Have more questions about the payment flow and payment methods? You might find the answer below:

Can I use the same credit card for payments on more than one Voluum account?

Yes. The same payment details can be used to pay for the purchase on several different accounts.

All European Union citizens: Do the prices include VAT?

No, they don't. The pricing plan payments presented on the Voluum official website are excluding VAT. If you are a EU citizen and do not want to pay VAT, you need to provide VAT ID while providing invoice details. Otherwise, VAT will be automatically added to your monthly invoice.

Do you store my credit card information?

No, we do not store any credit card information in our system. We use Braintree Payments to process all payment information. To learn more about the Braintree Payments platform, go to their page

Can I change my pricing plan in the future?

Yes, of course. You can change it anytime and adjust to your needs. Read the Upgrading Your Pricing Plan and the Downgrading Your Pricing Plan articles for more information.

Can I cancel my pricing plan?

Of course, you can. When you have unsubscribed from the plan you chose, you only need to wait until the end of the billing cycle you have paid for.

Keep in mind that when you have unsubscribed from the plan, the Unsubscribe option will disappear from the Voluum Payment Flow form. This means that your payment method has been removed in Voluum and your subscription will end up when your current billing cycle ends.

What should I do if I paid, but cannot sign in to Voluum?

If you have successfully finished the payment flow, but still have issues while signing in, you need to contact Voluum support team and inform about the issue.

Can I take part in a referral program?

Yes, of course you can. When you have signed up for Voluum, Voluum offers you 7% lifetime commissions on all paying referrals, both, on their base fees and overage charges. Read the Voluum Referral Program article for more information.

How does the referral program work and where can I find referral links?

Voluum's Referral Program rewards you with 10% commission for every paying user that you invite. To learn, how to benefit from this program, go to the Voluum Referral Program article.

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