Notifications

Notifications are the best way to be in the loop with your campaigns. You can rest easy when event counters reach expected levels or you can simply celebrate when you get your first conversion.

Notifications are available in both Voluum applications: web and mobile. You can select which notifications you want to see from the predefined list of system notifications.

Desktop and Mobile Notifications

Notifications come in the form of a standard push notification that is displayed in your web browser or Voluum mobile application. With VIP pricing plans, you also have an option to get a custom notification as an email.

Push notifications synchronize with each other across the web and mobile platforms. This means that the same notification can be viewed on both platforms, viewing it on one platform marks it as read in the other platform.

The following article describes how notifications look and work in the Voluum web application. To learn about how notifications look in the Voluum mobile application, read the Voluum Mobile App: Notifications article.

Enabling and Disabling Push Notifications

Enable push notifications

At first, you will have to enable desktop push notifications. In order to do so, perform the following steps:

  1. In Voluum, click the notification_icon.png button in the top right corner of the screen. The Inbox preview will appear.

  2. Click the enable_notifications.png button at the top of the Inbox preview window.

    enable_notifications.png
  3. Depending on the type of web browser that you use, the dialog box that confirms enabling notifications may look different. The image below shows the dialog box for Google Chrome. Click the Allow button.

    enable_notifications2.png
  4. The notifications are now allowed in your web browser. Notice that the Enable notifications button has turned green: notifications_enabled.png

Disable push notifications

If you want to disable notifications for any reason, you can do this at any time. To disable notifications, perform the following steps:

  1. Click the lock_icon.png icon in your web browser's address bar.

  2. Select the Block option from the Notifications drop-down menu.

    disable_notifications.png

Viewing Notifications

Inbox preview:

All unread notifications can be view after clicking the notification_icon.png icon in the top right corner of the screen. Whenever a new notification is generated, this icon turns blue. Once you click this icon, it will show you the Inbox preview:

inbox1.png

Note that if you view a given notification on your mobile device, it will be marked as read and will disappear from the inbox preview.

Full inbox view:

You can always view all notifications, both read and unread, in the inbox view. To go to the inbox, simply click the View all notifications in the inbox preview.

inbox3.png

Inbox allows you to view, read, delete or mark as useful or not useful all notifications that you have received.

inbox2.png

In order to manage your notification, hover your mouse cursor over the notification and click one of the buttons to delete it or mark as useful or not useful:

inbox4.png

Notifications as email

Once you enable custom notifications as emails, you will get a personalized message each time a new notification will be generated.

Notification Preferences

In the notification preferences, you can select system events that you want to be notified about, check if notifications are enabled in your web browser and download Voluum Mobile application. To go to the notifications preferences, perform the following steps:

  1. In Voluum, click the profile_settings.png button to go to the Settings page.

  2. Go to the Notifications tab.

    notifications1.png

List of Notifications

In the Notification preferences view there is a list of predefined events, called System notifications. When enabled and all conditions are met, you will receive a notification. There are the following system notifications:

  • First conversion in campaign: You will be notified when your campaign receives the first conversion.

  • Conversion cap at 75% of daily limit: You will be notified when conversions in the offer reach 75% of the daily cap limit.

  • Conversion cap at 100% of daily limit: You will be notified when conversions in the offer reach 100% of the daily cap limit.

  • Limit of events exceeded: You will be notified about exceeding the limit of events included in your subscription.

  • Limit of events exceeded twice: You will be notified when you exceed the limit of events included in your subscription twice.

  • Payment failed: You will be notified when your automatic payment for the new billing month fails.

  • Payment success: You will be notified when your payment has been received only if your earlier payment has failed.

You can disable notification about any of those events by switching the toggle off.