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Voluum Support

Voluum support hours: 08:00 a.m. - 08:00 p.m. | Mon - Fri | (Time zone: CET)

Voluum uses a priority-based support ticketing system that guarantees the following response times:

  • Scale pricing plan: Maximum time to respond is 4h.

  • Profit pricing plan: Maximum time to respond is 12h

  • Discover pricing plan: no agent's support. Please upgrade to a higher pricing plan to get access to dedicated support.

Note

Voluum Note: Voluum support is generally aimed to help you with queries within the context of Voluum. As such, queries related to other external entities may take slightly longer to be resolved.