Voluum Pro and Premium Support
Voluum support hours: 09:00 a.m. - 06:00 p.m. | Mon - Fri | (Time zone: CET)
Voluum uses a priority-based support ticketing system:
Premium pricing plan includes Premium support: Premium support tickets are treated as a top priority and are answered as soon as possible.
Basic and Advanced pricing plans include Pro support: Pro support tickets rank as secondary in relation to premium support tickets. This means that they are handled in the order they are received, so long as there are no premium tickets in the queue.
Note
Voluum Note: Voluum support is generally aimed to help you with queries within the context of Voluum. As such, queries related to other external entities may take slightly longer to be resolved.