Voluum Documentation

Enabling SSL for a Custom Domain

You can set the encryption connection between the server and your visitors' web browser by turning on Secure Socket Layer (SSL) for your Custom Domain. This one is particularly important when you need to set up a secure connection for your campaign funnels. This will enable you to use HTTPS protocol in your funnel. The below guide instructs you how to enable the SSL certificate for your Custom Domain.

Before You Start

Almost 90% of the Internet traffic is generated by modern browsers that support the SSL/TLS certificate. It means that when you set up the SSL option for your Custom Domain, most of your visitors will see campaigns that you are advertising. However, it might happen that some visitors cannot see the ad because they use the browser that does not support the encryption protocol (either TLS or SSL) option.

Browsers Supported With SSL

SSL is supported with all modern browsers as listed below:

Desktop browser:

Mobile browser:

Google Chrome

  • Version 5.0.342.1 and higher installed on Mac OS X 10.5.7 and newer

  • Version 6 and higher installed on Windows XP

  • All versions installed on Windows Vista

Android browser

  • Installed on Android 3.0 and newer

Apple Safari

  • Version 2.1 and higher installed on Mac OS X 10.5.6 and newer

  • Version 2.1 and higher installed on Windows Vista

Mobile Safari

  • Installed on iOS 4.0 and newer

Mozilla Firefox

  • Version 2.0 and higher

Windows Mobile

  • Version 7 and higher

Opera

  • Version 8.0 and higher, however the TLS protocol support must be enabled

Opera Mobile

  • Version 10.1 and higher installed on Android

Internet Explorer

  • Internet Explorer 7 installed on Windows Vista and newer

Microsoft Edge

  • All versions

Browsers Unsupported with SSL

Desktop browser:

Mobile browser

Internet Explorer

All versions installed on Windows XP

Android browser

Installed on Android 1.x and 2.x

Charges and Plan Upgrade

SSL for your Custom Domain is a paid feature. This feature is charged on a monthly basis for each package. The package contains 3 certificates, so enabling SSL for 4 Custom Domains will result in charges for 2 packages added to your invoice every month. The price for a package is 49$.

The feature is an additional package that you can get and it is not included in any standard pricing plan. Enabling SSL for your Custom Domain will cause your pricing plan to be upgraded to a custom one. SSL for a Custom Domain is available per request, so no changes will be made to your pricing plan before you get an answer to your request from our Customer Success Team, and then your clear consent.

The upgrade to a custom plan with SSL for your Custom Domain takes around one working day after receiving your consent. On that moment, an invoice will be issued for your new, custom plan. The refund for the remaining part of your previous pricing plan will be deducted from the invoice. The base fee and all other fees will remain the same. To learn more how we process a plan upgrade, read the Upgrading Your Pricing Plan article.

Note

Voluum Info: In order to be able to use the SSL option for your custom domain you need to read and agree with the adequate terms and conditions. Keep in mind that those terms and conditions are specifically dedicated to using the SSL option and go beyond the typical terms and conditions defined in the Voluum platform. You can find them on the Voluum's official website: https://voluum.com/terms-and-conditions/.

Requesting an SSL

If you want to use the secure connection for your Custom Domain, you need to request an SSL certificate from our support. To do that, perform the following steps: 

  1. In Voluum, click the profile_settings.png button to go to Settings. The Settings view will show up.

  2. Go to the Domains tab.

    domans_tab.png
  3. In the Custom domains section click the Request SSL button.

    request_SSL_tab_button.png
  4. Select checkboxes next to your Custom Domains that you want enable SSL for.

  5. Click the Save button.

    Caution

    Voluum Note: You need to have at least one custom domain added to your account and the CNAME  set to your Voluum Dedicated Domain prior to requesting an SSL certificate. To learn how to add a custom domain, read the Adding a Custom Domain article.

    select_SSL_form.png
  6. In the contact form, you will find a predefined message based on your input. You can also provide any other SSL-related info you might want to send to us. Click the Send button.

    request_SSL_tab.png
  7. Our Customer Success team will contact you with pricing details. 

  8. We will notify you when SSL is enabled. You will notice the ico_lock_4x_green.png icon next to the Custom Domain name with an SSL certificate enabled.

    custom_domain_added_ssl.png
Updating Your Campaign Funnel with SSL

After enabling SSL for your selected Custom Domains, remember that you need to update all URL links with HTTPS protocol to have a fully secure campaign funnel. Double check if you use only one type of protocol to avoid mixing up the HTTP with HTTPS links. Modern browsers see this as a conflict. Cookies saved for the HTTPS links cannot be accessed by the HTTP link. The user sees the secure.png notification next to the HTTPS links in the web browser, but when the user is directed towards the HTTP links, the not_secure.png notification next to the address is displayed. This might discourage user to click further. To read more, go to the Google Web Fundamentals: What Is Mixed Content? article.

Once the SSL certificate is enabled on your domain, update all links listed below with HTTPS protocol:

  • For campaigns where there are only offers (without landing pages):

    • Campaign URL in your traffic source (outside Voluum)

    • Offer URL in Voluum only if the offer link of the promoted offer uses a secure connection

    • Tracking pixel, if used

    • Postback URL in your affiliate network (outside Voluum), only if affiliate network requires it

  • For campaigns where there are landing pages and offers:

    • Campaign URL in your traffic source (outside Voluum)

    • Offer URL in Voluum only if the offer link of the promoted offer uses a secure connection

    • Lander URL in Voluum only if the lander link to your landing page uses a secure connection

    • Click URL on your landing page

    • Tracking pixel, if used

    • Postback URL in your affiliate network (outside Voluum), only if affiliate network requires it

It is a good practice to test your campaign funnel after any changes made to it. Read the Step 4: Testing Your Campaign article to learn how to perform a test. Also, you can use your Custom Domain as a Redirect Domain, even with an SSL certificate. To learn more, read the Enabling SSL for a Redirect Domain article.

Deleting an SSL-enabled Custom Domain / SSL Certificate

You can delete either an SSL-enabled Custom Domain itself or just an SSL certificate. Either of the two options is available only after contacting our Customer Success team. In order to do that, follow these steps:

  1. In Voluum, click the profile_settings.png button to go to Settings. The Settings view will show up.

  2. Go to the Domains tab.

  3. Click the Contact us to delete button. 

    delete_custom_domain_ssl.png
  4. Provide information if you want to remove an SSL-enabled Custom Domain or just an SSL certificate and click the Delete SSL button

    delete_custom_domain_ssl_form.png
SSL for a Redirect Domain

An SSL certificate that you buy is sold "per domain", not "per service". That means that if you use Custom Domain with an SSL, you can set it up to use as a Redirect Domain without additional charges. To learn how to do that, read the Enabling SSL for a Redirect Domain article.

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