Voluum Documentation

Getting Started with Voluum DSP - Step 1: Topping up Your Account

Voluum DSP Getting Started

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Before you can start your campaigns, you need to top up your account. Find below some information about payments in Voluum DSP

  • You can add a credit to your account via credit card, PayPal, or wire transfer.

  • We do not store any credit card or PayPal information in our system. We use a third-party system to process all payment information.

  • The minimum amount you can top up is $500.

  • The maximum amount you can top up is:

    • for wire transfer: no limit

    • for PayPal: $10 000

    • Ingenico general limit: max €25 000

  • You can top up your DSP account in the following currencies: American dollars (USD), Euros (EUR), British Pounds (GBP), Polish zloty (PLN), Australian dollar (AUD), Canadian dollar (CAD), Swiss Franc (CHF), Chinese Yuan (CNY), Hong Kong dollar (HKD), Indian rupee (INR), Russian ruble (RUB), Singapore dollar (SGD), Brazilian real (BRL) . For wire transfers, only EUR and USD are available.

To top up your Voluum DSP account, perform the following steps:

  1. In Voluum, click the DSP BALANCE $0.00 in the main toolbar on top of the page. The  TOP UP YOUR DSP BALANCE window will appear.

    getting_started_topup_dsp_balance.png
  2. In the  Amount and payment method tab:

    1. Select one of the suggested top up amounts or choose the custom amount.

      • If you want to change the currency click the Change button which is above the predefined top up amounts.

    2. Select the payment method with which you want to make the payment. You can pay using a credit card, via PayPal, or simply a wire transfer.

    3. Please note there is a service fee. It will vary depending on the top up amount and on the payment method chosen. For the lowest fee, we recommend paying via wire transfer or Credit Card. Important: If you pay more min 1000$ via wire, we will cover the wire transfer fee.

    4. Click the Next to go to the next tab. 

      topup_method.png

      If you have selected a wire transfer method, click the Close button.

  3. In the Checkout tab, you should find a preview of your order:

    • For the PayPal method: Click the Buy now button. You will be redirected to the PayPal panel to process the payment.

      checkout_paypal.png
    • For the Credit Card method: Check if the top up amount is correct and fill in the CC details. Once done, the Pay button will be activate. Click on it to finalize the payment.

      1. Double-check all items on the list.

      2. Provide your payment details on the right-hand side.

      3. Once you have provided the required data, click the Pay button. Wait until the payment has been processed.

        checkout.png
  4. In the Confirmation tab, you should see confirmation that the payment has been approved. If not, the payment was not successfully processed and, as a result, canceled.

    There might be several reasons why the payment has not been processed including:

    • You have insufficient funds on your account for the purchase.

    • Your card number is invalid. Verify the payment details.

    • Your card is not honored. You need to provide other credit card details or use a different payment method. 

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