Voluum Documentation

Topping up Your Account

Voluum DSP   DSP Campaign Funnel  

Before you can start your campaigns, you need to top up your account. Find below some information about payments in Voluum DSP:

  • You can add a credit to your account via credit card, PayPal, or wire transfer.

  • You can top up your DSP account in the following currencies: American dollars (USD), Euros (EUR), British Pounds (GBP), Polish zloty (PLN), Australian dollar (AUD). For wire transfers, only EUR and USD are available.

  • Every time you top up, you need to pay a service fee that is comprised of a percentage of the top-up amount. It covers the operating cost of the Voluum platform. The amount of the service fee depends on  which payment method you choose, but you are always informed how much it is while topping up your DSP wallet.

    • For the PayPal method: service fee is 4%

    • For a wire transfer method: depends on a bank, but above $1000  top up a service fee is 0%

  • We do not store any credit card or PayPal information in our system. We use a third-party system to process all payment information.

To top up your Voluum DSP account, perform the following steps:

  1. In Voluum, click the DSP BALANCE $0.00 in the main toolbar on top of the page. The  TOP UP YOUR DSP BALANCE window will show up.

    getting_started_topup_dsp_balance.png
  2. In the  Amount and payment method tab, select as follows:

    1. If need be, you can change a currency that you want to pay in. You can select one of the following options: USD, EUR, GBP, PLN, AUD. By default, the DSP wallet is in American dollars (USD). This is also a default currency for all your top-ups.

    2. A top-up amount that you would like to charge your DSP account. You can either choose one of the pre-defined amounts of a custom one.

      Note

      Voluum Info

      • The minimum amount you can top up is $500.

      • The maximum you can top up is $25000. If you want to top up more, you can just split the amount into 2 or more transactions.

    3. Select the most comfortable payment method for you. You can pay using a credit card, via PayPal, or just simply a wire transfer.

    4. Click the Next button. You will go to the next tab. 

      getting_started_topup_payment_details.png
  3. In the Checkout tab, you should find a preview of your order:

    1. Double-check all items on the list.

    2. Provide your payment details on the right-hand side.

    3. Once you have provided the required data, click the Pay. Wait until the payment has been processed.

      getting_started_topup_checkout.png
  4. You should get the information that the payment has been approved. If not, the payment was not successfully processed and, as a result, canceled at all.

    There might be several reasons why the payment has not been processed including:

    • You don't have insufficient funds on your account for the purchase.

    • Your card number is invalid. Verify the payment details.

    • Your card is not honored. You need to provide other credit card details or use a different payment method. 

  5. If need be, you can find the invoice for your payment in Voluum. To download the invoice, follow the steps:

    1. Click profile_settings.png (top right corner of the screen). The Settings will show up.

    2. Click the Billing & .  The billing information will get displayed.

    3. Scroll down to the BILLING HISTORY section. In the table you can find all invoices issued on your Voluum account:

      getting_started_topup_invoice.png

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